100% Money Back Guarantee:*
We agree to accept company responsibility for your 100% complete satisfaction with the operation of the equipment provided by us and paid for by you. During the first year, if you are dissatisfied with the operation of the equipment we have installed, we will promptly correct the problem. After we have corrected the problem, if the equipment is still not operating properly according to the manufacturer’s standards, and the manufacturer’s representative has verified its failure and another alternative is available, upon your written request we will remove the system and refund 100% of the money paid for the system. The guarantee only applied to complete systems (Such as a furnace, evaporator coil, and condenser) installed on the same date, along with any recommended duct system upgrades, and does not apply to any partial system installation.
Installation Workmanship Guarantee:*
Our installation technicians are the best in skill, attitude, workmanship, and have undergone extensive pre-employment criminal background checks and participate in random drug testing. They’ll care for your property and complete the job with speed and precision. They wear floor savers, clean up when they are finished and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home or anywhere on your property. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current club membership for an additional year at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
Exclusive “No Lemon” Guarantee:*
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “No Lemon” guarantee. Simple stated, as long as you invest in, and keep your Club Membership Agreement continuous, if the compressor in your air conditioner fails twice in the first five years, we will install a new outside unit. If your heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
After performing a heat loss heat gain calculation, we guarantee 5 years on the Deluxe and Premier, and 10 years on the Supreme and Optimum) That it will heat or cool your home as stated below:
Heating Season: The heating system at the thermostat will maintain 70 degrees on a 0 degree day.
Cooling Season: The air-conditioning system at the thermostat will maintain 75 degrees on a 95 degree day. A 20 degree difference from the outside temperature.
If the temperature range we have promised is not achieved after analyzing the system, we will repair or replace the system at no charge.